Shipping Policy

Order Processing

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Timeframes

We offer the following shipping methods:

• Standard Shipping (3-5 business days)
• Express Shipping (1-2 business days)
• Local Delivery in Phnom Penh (1-2 business days)

Please note that these timeframes are estimates and may vary depending on your location and other factors.

Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location. The exact shipping cost will be displayed during checkout before you complete your purchase.

Free Shipping

We offer free standard shipping on orders over $50 within Cambodia. International orders and express shipping options are not eligible for free shipping.

International Shipping

We currently ship to select countries in Southeast Asia. International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

Shipping Delays

While we make every effort to ensure timely delivery, sometimes delays occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We appreciate your understanding in these situations.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at info@ellisontoys.com or call us at +855 89 666 952.