Return Policy

Return Period

We accept returns within 30 days of delivery for most products. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@ellisontoys.com to request a return authorization.
2. Include your order number and the reason for the return in your email.
3. Our team will provide you with return instructions and a return shipping label if applicable.
4. Package the item securely in its original packaging if possible.
5. Ship the item back to us using the provided return label or your preferred shipping method.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you need to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item. This ensures faster processing of your exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. In cases where we made an error, we will provide a prepaid return shipping label.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or show signs of wear
• Custom or personalized products
• Downloadable products or digital content
• Items marked as final sale or clearance
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ellisontoys.com. Please include photos of the damaged item and packaging to help us resolve the issue quickly.

Contact Us

If you have any questions about our return policy, please contact our customer service team at info@ellisontoys.com or call us at +855 89 666 952.